Transfers, removal and duplicates

Transfer an athlete or coach to another club

The transfer is done on the sport’s registration, inside the record.

1. Open the athlete’s (or coach’s) record.
2. In the Vínculos Esportivos block, click the registration of the sport in which the person is changing clubs.
3. In the Editar Vínculo window, check the Clube Atual (current club).
4. Under Transferir para, search for the new club (Buscar clube…) and pick it. To leave the person unattached, choose Sem clube (Avulso).
5. Confirm. The message Clube atualizado com sucesso! appears.

The old registration is not deleted: it becomes history, and a new active registration is created at the destination club.

Caution

If the athlete has an active club registration with another organization that you don’t manage, the transfer is blocked: that organization has to make it.

In the portal, a coach without a club can also give their club; the request comes to the organization for approval (see Statuses and approvals).

Remove a registration

There are two ways, and neither deletes the person:

• In the list, right-click › Remove Registration (for officials, Delete official): removes the person from your organization.
• In the record, under Editar Vínculo, Excluir Vínculo: deletes only that sport’s registration.

To just suspend the registration, set its status to Inactive instead: the history stays intact and you can reactivate it later.

Duplicate records

Sometimes the same person appears in two records (for example, one created by an import and another through the registration link). Merging records joins both histories into one and cannot be undone, so it is done by the platform team.

1. Write down both records (name, birthdate, CPF and club of each).
2. Open a ticket under Support asking for the merge.

The merge is refused when the data shows two different people: for example, both swam the same event, they compete in different genders, they have different valid CPFs or different birth years.

Tip

When importing a meet’s entries, the review screen also points out athletes that look duplicated and lets you merge them there, within the organizations of that meet.