Subscription and platform invoices

Open Subscription in the sidebar. The counter next to the item shows open invoices (red when one is overdue). The page opens without the two-step verification code, so an organization blocked by an unpaid invoice can still pay; only actions that change the plan ask for the code. This page is in Portuguese only.

Plano & Serviços

The Plano & Serviços (plan and services) block shows the plan name (Assinatura mensal, monthly, or Plano pré-pago por evento, prepaid per event), the price, the modules included, the status (Ativo, Atrasado - Carência (overdue, grace period), Cancelado, Trial / Pendente, Cancelamento agendado (cancellation scheduled)) and the Próxima renovação (next renewal).

Pay an invoice

1. Under Histórico Financeiro (financial history), find the invoice (filter by year if needed).
2. Click Pagar (pay): the invoice’s payment page opens.
3. To download documents, use the ⋯ menu › Documentos: Invoice (PDF), Recibo (PDF) (receipt), NFS-e (PDF) and NFS-e (XML) (Brazilian service invoice).

If the subscription is not active, the top of the page shows Regularizar Assinatura, which opens Gerar Nova Fatura with the PIX Automático, PIX or Boleto options.

PIX Automático

With PIX Automático (recurring Pix), the organization authorizes once and the monthly debit happens on its own.

1. In Plano & Serviços, click Ativar PIX Automático.
2. If there is an open invoice, confirm Cancelar fatura(s) e ativar: the open invoice is replaced by the recurring charge.
3. Scan the QR code in your banking app (or paste the code) before the expiry shown.
4. Click Concluir (finish).

While an invoice is overdue, activation is blocked: pay the invoice first.

Per-event plan: credits

On the prepaid plan, each credit enables one meet.

1. Click Adquirir Crédito de Evento (or Comprar mais).
2. Review the summary and click Confirmar Compra, then Abrir página de pagamento.
3. Once paid, the credit becomes available. In Histórico Financeiro, use ⋯ › Vincular a Evento to link it to an upcoming meet.

A credit used by a meet that has already taken place can no longer be reassigned.

Add-on services and changing plan

• Serviços adicionais (add-ons): buy Receita Federal lookup credits (CPF and CNPJ) with the cart button. A one-off invoice is generated, due in 3 business days.
• Planos e taxas (plans and fees): compare the plans (price, modules, split fees and platform fees) and use Selecionar Plano or Atualizar módulos.

Changing plan, buying credits, buying add-ons and turning on PIX Automático ask for the two-step verification code.

Overdue invoice warning

With an overdue invoice, every admin page shows a banner with the days overdue and how many grace days are left; it links to Ir para Assinatura. When the grace period ends (5 days unless agreed otherwise), the admin only opens the Subscription page until the invoice is paid. The same happens when there is a new Contrato de Serviço (service contract) to sign: use Gerar Contrato and then Enviar Assinado (upload the signed copy).