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I cannot release: changes are pending

Upload & release (and downloading again) is refused while there are unsent changes. Follow these steps:

  1. Make sure the computer is online (footer).
  2. Use Sync › Force sync now.
  3. Open Sync Pending Items and click Retry failures.
  4. Resolve conflicts with Keep local or Accept cloud.
  5. When the status shows Sync: up to date, try Upload & release again.
Desk footer with the connection and the database status
① Online · ② Database OK

Do not use Unlock in the web admin to get around pending changes: anything not sent would stay only on this computer. See also Check that everything was sent.