Troubleshooting

How to recover the meet from the local database backups, and what to do about the most common desk problems. For results operators.

Local database backupsThe app keeps full copies of this desk's database, so the meet can be recovered if the cloud upload loses data. Open them from Sync › Local database…

Restore a backupWhat happens:

Backups from another computer and "Re-send everything"Each backup can be saved as a .backup.stb file (USB drive, email…). On another computer, open the same window and click Import to bring it in. Then…

Delete the local databaseThe Meet › Delete local database… menu item deletes the entire local database on this computer.

Access and computersThe saved login lasts at most 3 days since the password was last typed, and only exists while a meet downloaded on this computer is still running. When…

During the meetBefore clicking Fetch Times, select the right event and heat. If the race belongs to another event or heat, the app asks: do not accept Apply anyway…

I cannot release: changes are pendingUpload & release (and downloading again) is refused while there are unsent changes. Follow these steps: