Connect the app to your account

The app account and the portal account are separate accounts. You may, for example, have created the app account with a different email. For the app to act as a coach, it has to be connected to the portal account, and the system asks for proof that the portal account is yours.

The two ways to connect

• With the portal password: in the app, you type the email and password of your portal account.
• Through the portal account’s mailbox (the default path in the app): the app asks for a confirmation link to be sent to your portal account’s email.

1. In the app, request the connection to your portal account and type its email.
2. Open the email that arrives in that mailbox.
3. Click the link. The page asks whether you confirm the connection.
4. Confirm with the page’s button. The connection is now active.

Note

The link is valid for 30 minutes and can be used only once. Opening the link connects nothing by itself: the connection only happens when you confirm with the button.

The email notice

Every time an app account is connected, your portal account receives a notice by email. It explains what the app account can now do and points to Connected apps, where you can undo the connection (see Connected apps).

Caution

If you got the notice and don’t recognize the connection, disconnect it and change your portal password.